Return Policy

At Bhadohi Carpets, we take pride in the craftsmanship of our rugs and strive to ensure customer satisfaction. If you are not entirely happy with your purchase, we offer a straightforward return and refund process under the conditions outlined below.

Return Eligibility

We accept returns only if the following conditions are met:

  • The item must be unused, unwashed, and in its original packaging with all tags intact.
  • A return request must be initiated within 15 days from the delivery date.
  • Custom-made or personalized rugs cannot be returned unless they are defective or damaged upon arrival.
  • Clearance or promotional sale items may not be eligible for returns.

How to Initiate a Return

To return an item, follow these steps:

  1. Contact our customer support at [email/contact details] with your order details and reason for return.
  2. Our team will provide return authorization and shipping instructions.
  3. Securely pack the rug in its original packaging and ship it to the designated return address.
  4. Upon receiving the returned item, we will inspect it to ensure it meets the return conditions.

Refund Policy

  • Once the return is approved, refunds will be processed within 10-14 business days of receiving the item.
  • Refunds will be issued to the original payment method.
  • Shipping fees are non-refundable, except in cases of defective or incorrect items.
  • If the returned item is damaged, used, or altered, a partial refund may be issued or the return may be declined.

Exchanges

We currently do not offer direct exchanges. If you wish to replace an item, please process a return and place a new order.

Defective or Damaged Items

If you receive a damaged or defective product, please notify us within 48 hours of delivery with photos of the issue. We will arrange for a replacement or offer a full refund.

Non-Returnable Items

The following items are not eligible for return:

  • Custom-made or personalized rugs.
  • Items marked as "Final Sale" or "Non-Returnable."
  • Rugs that have been used, washed, or altered.

Need Assistance?

For any questions or concerns regarding returns and refunds, please contact us at:

By purchasing from Bhadohi Carpets, you agree to the terms outlined in this policy.